Policies
Artwork
All artwork and images on this site is my own original work. It is sold with all rights reserved. You may not reproduce, copy or share without permission. I am willing to discuss licensing agreements. This must be sought before any publishing is allowed. All artwork is described fairly and honestly.
Every effort has been made to reproduce a good photographic image. Please be aware that colour differences can occur due to the variations on computer setups. Originals are on various papers which have their own unique qualities, colour and texture. Please refer to the item description.
For any further clarifications please contact me prior to purchasing.
Shipping and Packing
All delivery times are approximate. Goods are dispatched within 2-3 business working days. All goods are sent by Royal Mail 1st class in the UK. Delivery time expected within 1-3 days from posting. Europe 3-5 working days. International 5-10 days.
Orders over £50 GBP will be sent by a trackable/ insured service. Please note that this service may not be available to some countries. Please contact me prior to dispatch for any special requests for delivery.
Postage costs are not refundable.
All local taxes and import duties are the responsibility of the customer. I am not responsible for any delays due to postal and custom operations.
Packaging, where possible, will include recycled materials. 2D work in most cases will be cellophane wrapped and sent flat packed between sturdy card.
Returns
I trust any items ordered you will be happy with. If for any reason any damage has been caused in transit or you need to return any item, please contact me by email first before returning.
Returns can only be accepted up to 14 days from delivery. It is advisable to photograph any damage caused in transit on receipt. Either to the packaging, or to the item purchased.
The buyer is responsible for any return shipping and taxes. The purchase must be returned in its original condition and the buyer is responsible for any loss of value.
Privacy
Big Cartel keeps payment details secure. I will only use your shipping address and contact details to communicate with you about your order and to complete your order. For legal reasons only( for example payment of taxes).
Payment can be made by PayPal, which allows card payments such as Visa and Mastercard.